Most orders are processed and shipped within 2–5 business days unless otherwise stated. During new product launches, holidays, or high-volume sales, processing times may be slightly longer.

You will receive a shipping confirmation email with tracking information once your order has been shipped.

To help protect candles, wax melts, and other heat-sensitive products, orders are shipped Monday through Wednesday only during the summer months.

This helps prevent packages from sitting in delivery trucks or warehouses over the weekend, reducing the risk of melting or heat damage.

Orders placed after Wednesday may ship the following Monday.

Please carefully review your shipping address before completing your order.

Generous Glow Candlery ships orders to the exact address provided during checkout. We are unable to guarantee replacement or reimbursement for packages delivered to an incorrect address entered by the customer, including addresses selected by autofill or saved payment methods.

If you notice an incorrect shipping address, please contact us immediately. We can update the address only if your order has not yet been shipped.

Once your package leaves our studio, you will receive a tracking number via email. Please monitor your tracking information to stay informed of your package's delivery status.

Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the recipient.

If your package is marked as delivered but cannot be located:

• Check around your property and with household members.

• Check with neighbors or your apartment or office management.

• Contact the shipping carrier directly.

• If the package was delivered to an incorrect address entered during checkout, please attempt to contact the resident at that address if possible.

While we'll gladly assist in contacting the shipping carrier when possible, Generous Glow Candlery cannot guarantee replacement or refunds for packages delivered to the shipping address provided by the customer.

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the damaged product(s)

• Photos of the shipping box and packaging

This allows us to work with the shipping carrier and determine the best resolution.

Customers may select In-Store Pickup or Local Delivery (when available) during checkout.

You will receive a notification when your order is ready for pickup or when your local delivery has been scheduled.